Complete IX5 Identity Checks With Care
An event may need to confirm age, region, player identity or prize eligibility. The safest process asks only for information relevant to that purpose.
Start from the notice in your IX5 account and check what is being verified. Do not upload documents through a private message, and do not send more information than the official form requests.
Understand why the check is required
Age-restricted events, regional competitions and performance-prize administration may require different evidence. A clear notice should identify the purpose before you submit anything.
If the request appears outside the account or cannot be matched to an event, pause and verify it with support.
- Read the verification purpose.
- Confirm the event or account reference.
- Use the official upload area.
- Check accepted document types and file limits.
Prepare a readable file without exposing extras
Photograph the requested document in even light, keep all required edges visible and avoid filters. Blurry images and cropped fields create delays because the reviewer cannot confirm the information.
Where a masked or limited document is accepted, follow the stated method. Do not add unrelated bank details, passwords or one-time codes.
Make sure the account and document agree
Name spelling, date of birth and region information should match the fields used for registration. If a legitimate difference exists, use the correction route rather than editing an image.
A public player name can remain different from a legal identity. The verification system should connect them privately without publishing the document.
- Check spelling and date format.
- Use a current, permitted document.
- Do not alter document content.
- Keep the submission confirmation.
Handle a delay with the reference, not another upload
Review time can increase near major events. Compare the account status with the stated processing window before resubmitting the same file.
If the deadline is close, send support the verification reference and event name. Do not open several submissions unless instructed; duplicates can be harder to reconcile.
Related reading for Complete IX5 Identity and Age Checks
Useful answers before the next match
It should not. Public competitor information and private verification records serve different purposes.
Use the official upload flow specified in the account. Verify any unusual request before sharing personal data.
The document may be unsupported, expired, inconsistent with account details or missing a required field. Use the rejection reason for the next step.
